Building A Healthy Work Environment In Nursing

801, 2019

L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

January 8, 2019|Categories: Building A Healthy Work Environment In Nursing|

The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s [...]

1111, 2018

Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

November 11, 2018|Categories: Building A Healthy Work Environment In Nursing|

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work [...]

909, 2018

NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN, NPD-BC

September 9, 2018|Categories: Building A Healthy Work Environment In Nursing|

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy [...]

2103, 2018

Fearless Caregiver Manifesto from Gary Barg, Editor-in-Chief of Today’s Caregiver

March 21, 2018|Categories: Building A Healthy Work Environment In Nursing|Tags: |

I will fearlessly assess my personal strengths and weaknesses, work diligently to bolster my weaknesses, and to graciously recognize my strengths. I will fearlessly make my voice be heard with regard to my loved ones' care and be a strong ally to those professional caregivers committed to caring for my loved [...]

2810, 2016

Highlights from the 2016 OR Today Magazine Convention’s Key Note Presentation: An Interview with Phyllis

October 28, 2016|Categories: Building A Healthy Work Environment In Nursing|Tags: , |

Original Article Featured in OR Today Magazine, November 2016 Edition Do you believe that workplace bullying and incivility are the same? No. Workplace incivility can best be defined as low-intensity unpleasant behavior that is rude, impolite, or inconsiderate. While the target can feel insulted or angry; an actual desire or intent [...]

1709, 2016

Commencement Remarks to the Touro College School of Health Science 2016 Graduates offered by Phyllis on September 13, 2016.

September 17, 2016|Categories: Building A Healthy Work Environment In Nursing|Tags: , , , , , , , , , , , , , , |

Graduates in Cap and Gown --- Image by © Royalty-Free/Corbis   Dean Primavera, distinguished faculty, honored guests, proud parents and family and my newly graduated colleagues... I want to begin my guidance to you this afternoon by reminding all of you of just how unique and wonderful you [...]

808, 2016

INCIVILITY VS. BULLYING: KNOW THE DIFFERENCE: AN INTERVIEW WITH PHYLLIS

August 8, 2016|Categories: Building A Healthy Work Environment In Nursing|Tags: , , , , , , , |

Originally published in the AORN Periop Insider Weekly Newsletter  July 28, 2016.      Authored by Carina Stanton The term “bully” is often used incorrectly to classify both bullies and those expressing incivility. Understanding the distinction between the two can help to put structure around communication and action in attempts [...]

Title

Go to Top