L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis
The Key To Conducting A Complaint About Incivility and Bullying The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s [...]
Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis
Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work [...]
NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN, NPD-BC
Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy [...]
Fearless Caregiver Manifesto from Gary Barg, Editor-in-Chief of Today’s Caregiver
I will fearlessly assess my personal strengths and weaknesses, work diligently to bolster my weaknesses, and to graciously recognize my strengths. I will fearlessly make my voice be heard with regard to my loved ones' care and be a strong ally to those professional caregivers committed to caring for my loved [...]
Leadership Development: Emotional Intelligence: Long Term Solution To Disruptive Behavior in Nursing & Healthcare
https://www.youtube.com/watch?v=Uck55gE-pu4 You're Invited to Connect with Phyllis Quinlan: Website LinkedIn YouTube Instagram
Caring Is a Delicate Balance: The Performance Improvement Plan for Bullying & Incivility
https://www.youtube.com/watch?v=23kq8n1t-o4
Caring Is a Delicate Balance: Documentation of Bullying and Chronically Uncivil behavior: Phyllis
https://www.youtube.com/watch?v=mZZCvyYr1SE
Leadership Development: The Difference between the Bully and the Chronically Uncivil Employee
https://www.youtube.com/watch?v=lweiIpJbGR8&t=403s You're Invited to Connect with Phyllis Quinlan: Website LinkedIn YouTube Instagram
Leadership Development: Understanding the Issue of Disruptive Behavior in the Workplace
https://www.youtube.com/watch?v=X3NTO_Mtqmw You're Invited to Connect with Phyllis Quinlan: Website LinkedIn YouTube Instagram
Highlights from the 2016 OR Today Magazine Convention’s Key Note Presentation: An Interview with Phyllis
Original Article Featured in OR Today Magazine, November 2016 Edition Do you believe that workplace bullying and incivility are the same? No. Workplace incivility can best be defined as low-intensity unpleasant behavior that is rude, impolite, or inconsiderate. While the target can feel insulted or angry; an actual desire or intent [...]
Commencement Remarks to the Touro College School of Health Science 2016 Graduates offered by Phyllis on September 13, 2016.
Graduates in Cap and Gown --- Image by © Royalty-Free/Corbis Dean Primavera, distinguished faculty, honored guests, proud parents and family and my newly graduated colleagues... I want to begin my guidance to you this afternoon by reminding all of you of just how unique and wonderful you [...]
INCIVILITY VS. BULLYING: KNOW THE DIFFERENCE: AN INTERVIEW WITH PHYLLIS
Originally published in the AORN Periop Insider Weekly Newsletter July 28, 2016. Authored by Carina Stanton The term “bully” is often used incorrectly to classify both bullies and those expressing incivility. Understanding the distinction between the two can help to put structure around communication and action in attempts [...]
