Bringing Shadow Behavior into the Light of Day

$20.00

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the staffs ability to make a genuine connection with their patients.

This book provides healthcare leaders with a guideline for the assessment and management of the disruptive behaviors of bullying and incivility. It is time to definitively address the behaviors that lurk in the shadows and undermine RN and other professional caregivers vitality and resilience. How we treat each other is directly related to how we engage our patients and their families.

Book cover by Alison Fischer

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Customer Review:

Bringing Shadow Behavior into the Light of Day by Phyllis Quinlan is a practical, well-structured handbook for the nursing leadership of all levels, middle, upper and executive. The book aims to shed light on Type III workplace violence, i.e., that ‘involves a worker-on-worker relationship.’ Specifically, the book addresses two sub-types, bullying and disruptive behavior, both detrimental to the general workplace relations and quality of provided services.

Phyllis Quinlan has spent around fifteen years resolving the consequences of compassion fatigue (commonly known as burn-out) in caregiving. During her consultations, she could witness firsthand the direct connection between an unhealthy work environment and employees’ stress levels. The disturbing numbers prompted her to address the issue in the form of a manual. In great detail, the book examines bullying/disruptive behavior and highlights the differences between these two violence types, each having its unique method of approach. Upon detecting the problem, the book provides possible solutions for resolving the issue as well as ways of documenting it.

The principles of detection and step-by-step elimination of unacceptable behavior formulated in the book are universal: they can be implemented within any workplace where leadership seeks to improve the relationship environment. Managers of any rank and file will find the list of websites and references sufficient for further reading.

It would be logical to proceed with the next handbook focused on legal tactics of dealing with bullies/people with disruptive behavior when all ‘soft’ methods failed to solve the problem.

I received the copy from the author, and I am leaving this review voluntarily. All opinions are solely mine.


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