The Missing Piece Of The Healthy Workplace Puzzle

Skills and knowledge are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21^st century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. Distractions from working in an unhealthy environment will handicap staff’s ability to make a genuine connection with their patients.

This book provides healthcare leaders with guidelines for assessing and managing disruptive behaviors such as bullying and incivility. It is time to definitively address these behaviors that lurk in the shadows and undermine staff’s vitality and resilience. How we treat each other directly affects how we engage our patients and their families.